Terms of Service

These terms are the agreement between you and DESQY (Dubai, United Arab Emirates), the company that operates Drazen at drazen.ai and app.drazen.ai. By creating an account or using Drazen, you agree to them. We have written them in plain language on purpose.

What Drazen does

Drazen is comment-to-DM automation for Instagram. You connect a professional Instagram account (business or creator), pick a post, set a keyword or catch every comment, and write the DM. When someone comments, Drazen sends that commenter your DM through Instagram's official private-reply feature, and, if you switch it on, posts a public reply under their comment. Drazen never creates posts, never touches your content, and only ever messages people who commented on a post you chose.

Your account

• You create your account with an email address and a password. Give us a real email you actually check; receipts and important service messages go there.
• Your account is for you or your business. Do not share it, lend it or resell access.
• Keep your password secure. If you forget it, you can reset it by email.

Plans and payment

• $5 per month, per Instagram account, billed annually ($60 per account per year). Each Instagram account you connect is its own workspace with its own subscription. Every subscription includes unlimited automations, unlimited comments and unlimited DMs.
• There is no free plan and no free trial. Drazen is a paid service from the first day.
• Subscriptions are billed in advance by Stripe and renew automatically each year until you cancel. Your card statement will show DESQY* DRAZEN. Prices are in US dollars and exclude any taxes that apply to you.
• Cancel any time from your dashboard. The account stays live until the end of the period you paid for, then its automations pause. Your setup stays saved, so if you come back everything is where you left it. Cancelling one Instagram account does not affect your others.
• 14-day refund. If Drazen is not for you, contact us within 14 days of your first payment and we will refund it in full.
• If we ever get a charge wrong, contact us and we will make it right.

Your Instagram connection and your responsibility

• Only connect Instagram accounts you own or are authorised to manage.
• The DMs and public replies Drazen sends are sent as your account, on your instructions: the keyword, the message and the replies you configured. You are responsible for what they say and for any links they carry.
• Your use of Instagram through Drazen must comply with Meta's terms and community guidelines. Do not use Drazen to deceive, harass or spam people.
• You can disconnect an account in your Drazen settings, or revoke Drazen's access from your Instagram settings, at any time.

Platform limits

Instagram applies its own messaging rules and rate limits, and we apply technical safety limits of our own to keep delivery reliable and the platform happy for everyone. These limits sit far above any normal use.

Connecting AI tools

• Drazen offers a connector (MCP) so AI tools such as Claude, ChatGPT, Cursor or Codex can create and manage automations for you. You connect a tool by signing in to Drazen and approving it, and you can stop using it at any time.
• Automations a connected tool creates start paused. Nothing goes live until you, or a tool acting on your instruction, switches it on.
• Anything a tool you connected does in your Drazen account counts as done by you. Only connect tools you trust.

What we do not promise

Drazen depends on Instagram's API, and Instagram sometimes changes, delays or drops events. We do not promise every comment will be caught or every DM will be delivered, and we do not guarantee outcomes such as followers, leads or sales. Drazen is provided as is. We work hard to keep it fast and available, but we do not promise it will be uninterrupted or error free.

Acceptable use

• Do not connect Instagram accounts you have no rights to.
• Do not use Drazen to send spam, scams, or anything unlawful, and do not use it to send messages people would not reasonably expect after commenting on your post.
• Do not attempt to break, reverse engineer or abuse the service, or use it to build a competing product.

We can suspend or close accounts that break these rules.

Ownership

Your Instagram account, your content, your audience and your data are yours. Drazen itself, its software, brand and everything that powers it, stays ours.

Liability

To the fullest extent the law allows, our total liability to you for anything arising out of the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect losses such as lost profits, lost followers or lost data, or for actions Instagram takes on your account.

Ending the agreement

You can stop using Drazen, disconnect your accounts and delete your account whenever you like. We can suspend or terminate accounts that violate these terms. If we ever have to retire the service or materially change it, we will give you reasonable notice, and your Instagram access remains yours to revoke.

Changes to these terms

If we update these terms, we will change the date at the top. For significant changes we will email you before they take effect. Continuing to use Drazen after that means you accept the new terms.

Governing law

These terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, and disputes belong to the courts of Dubai.

Contact

Questions about these terms: hello@groundedlabs.io. Replying to any email Drazen sends you reaches us too.