Drazen is comment-to-DM automation for Instagram, operated by DESQY (Dubai, United Arab Emirates). This policy explains what data we handle when you use drazen.ai and app.drazen.ai, why we handle it, and what we do with it. We keep it plain, because that is how we write everything.
When someone comments on a post you automated, Instagram sends us the event and Drazen acts on your instructions. As part of that we store a delivery log: the comment's ID, the commenter's Instagram ID and username, which keyword matched, whether the DM and the public reply were sent, and when. The log exists so your counters are accurate, so nobody ever gets the same DM twice for one comment, and so you can see what happened. The comment text itself is checked against your keywords in the moment and is not kept in our database.
Drazen uses Instagram's official API. It only accesses the data needed to do its job: your basic profile, your recent posts (so you can pick one), comments on the posts you automated, and the ability to send private replies and comment replies as you. Drazen never posts content for you and never messages anyone who has not commented on a post you chose. You can revoke Drazen's access at any time from your Instagram settings, and disconnecting the account in Drazen removes our access too. Instagram's consent screen shows the app name Scorper-IG: Scorper is Drazen's sister product, and Drazen runs on the same company's Meta-approved app. Our use of data received from Meta's platform follows the Meta Platform Terms.
We do not sell your data or your commenters' data. We do not use it for advertising.
drazen.ai uses a Meta pixel for measuring our own ads, and only after you accept it in the cookie banner. The app at app.drazen.ai sets no tracking cookies; the cookies it does set are essential ones for keeping you signed in.
Account and automation data is stored with Supabase (hosted in London, UK). The service runs on Vercel. Payments run through Stripe. Emails such as sign-in codes, receipts and notices are sent through Resend. We also use your email and subscription events in our own internal admin tools, for example to see when someone signs up or cancels; these never leave our company.
Disconnecting an Instagram account removes Drazen's access immediately, and you can also revoke it from the Instagram side at any time. Deleting an automation deletes it. To delete your account and everything stored with it, message us and it is done within 30 days.
Anything about privacy: hello@groundedlabs.io.