The support agent for Shopify stores

AI support for your Shopify store.

✓Replies sent ✓Refunds issued ✓Orders fixed 👍

It reads the email, checks the order in Shopify, and sorts it: the reply, the refund, the wrong quantity. Nothing sends without your 👍.

Get Drazen · $499 Book a free 15-min demo
7-day money-back guarantee Every feature included No subscription, ever
⚡Built on the engine that runs a real store's support today
Watch

See Drazen work, start to finish.

Setup, the first email, the 👍. A real walkthrough in under four minutes.

3 min 36 · recorded on a real store, no edits to the product
Live demo

Watch it clear one email.

A real case type, start to finish. Your part is at the end, and it is one tap.

hello@yourstore.com · support inbox
Read Plan Approve Done
Support inbox 1 new email
SM
Sarah M. sarah.m@gmail.com
ordered 2 by accident
hey! I meant to order 1 but checkout went through twice. can you refund the extra one? sorry!
Drazen · agent log
Telegram you and Drazen
Drazen bot avatar Drazen 09:41
Sarah ordered 2 by accident.
refund 1 unit ($24.99) note the order: SHIP ONLY 1 reply to Sarah
👍 to approve.
👍 you
Refund issued · $24.99
Order note added
Reply sent to Sarah
Total founder effort: one emoji.
How it works

Set up once.
About 15 minutes.

After that, support is a Telegram message and a tap.

01

Connect your apps

Your own Claude, Gmail, Shopify and Telegram accounts. The app walks you through every click. Every connection stays yours: your keys, your apps, revocable in one click. We never hold a password, and the AI bills you directly at cost, with no markup from us.

02

Drazen reads every email

It pulls the matching Shopify order and drafts the reply in your voice.

03

It proposes. You tap 👍.

Tap 👍 and it's done. Tap nothing and it waits. You stay the boss, forever.

What it handles

Six emails on repeat. Sorted.

Drazen does the repeats and hands you the rest.

Support inboxToday
JK
"Where is my order?"Tracking link sent
Done
AM
"Can I get a refund?"Refunded, under your cap
Done
SM
"I ordered twice by mistake"Extra unit refunded
Done
RT
"It arrived broken"Details gathered, photos attached
To you
DL
"This is unacceptable!!"Flagged, order history attached
To you
…
"50% off our agency services"Spam, filtered
Filtered
Safety

It asks first. That is the whole design.

Six switches. All on. None of them can be turned off.

Ask before anything sendsEvery reply, refund and fix waits for your 👍.
🔒 locked
Respect the refund capYou set the number. It never goes over.
🔒 locked
Never auto-refund shipped ordersThose always come to you.
🔒 locked
Log every actionTime, reason, full trail.
🔒 locked
Write in your voiceLearned from your own replies.
🔒 locked
Stay revocableYour accounts, your keys, one click to unplug.
🔒 locked
The math

A full-time support hire is $40,000 a year. Drazen is $499, once.

Same emails answered, same refunds sorted.

FULL-TIME SUPPORT HIRE, PER YEAR
$40,000
plus hiring, training, managing and holidays
VS
DRAZEN, ONE TIME
$499
everything included, yours forever
You keep $39,500 a year, and replies go out in minutes, not whenever the shift starts.
✓ Answers at 3am✓ Never takes a day off✓ No training, no managing✓ No subscription

The most expensive thing in support is a founder doing inbox work.

Your judgment is for the hard cases. Tracking numbers and routine refunds are robot work, and robots are $499, once.

Pricing

One plan. Everything on.

No tiers, no seats, no usage maths. One store, one inbox, the whole agent.

Everything included
Drazen
Your support inbox, off your plate
$499one-time
7-day money-back guarantee · no subscription
  • Every support email read and matched to its Shopify order
  • Replies written in your voice, sent from your address
  • Refunds, quantity fixes and order notes, executed for you
  • Telegram approvals: you tap 👍, it executes
  • Daily sales report to your Telegram, if you want it
  • Refund cap you control, every action logged
  • Spam and newsletters filtered out of your inbox
  • Guided setup, about 15 minutes, no developer needed
  • Runs on your own Claude account, AI usage billed to you at cost
Get Drazen · $499
7-day money-back guarantee. Every feature. Yours forever.
Want to see it on your own store first? Book a free 15-minute demo.
FAQ

Fair questions.

No. You connect your own Google app, so the access is yours, not ours. Drazen never sees your password, and you can revoke the connection in your Google settings any time.

Look up orders, issue refunds on unfulfilled orders up to the cap you set, fix quantities, and add notes to orders. That is it. It cannot touch your products, your theme, your settings or your payouts.

Yes. Drazen thinks with Claude, on a pay-as-you-go Anthropic account that you own. It is a two-minute step in setup and the app walks you through it. It means the AI bills you directly at cost, with no markup from us, which is one reason Drazen can be a one-time purchase instead of a subscription.

Only your Claude usage, billed by Anthropic directly. Each customer email Drazen handles costs a few cents: roughly 2 to 4 cents to read it, look up the order and draft the reply, and less for spam it filters. A typical store handling a few hundred support emails a month spends somewhere between $5 and $15. No subscription to us, ever.

Drazen writes in your voice, from your address, and you approve every reply before it sends. Customers get the same answer you would have written, just 20 minutes after they asked instead of tomorrow.

Nothing happens without your 👍, so a wrong plan just gets a 👎 and your correction. Every action is logged, the refund cap always applies, and anything Drazen is unsure about comes straight to you.

Yes, that is where approvals happen. It is a free app and takes about 2 minutes to install. You get a message, you tap 👍, you get on with your day.

About 15 minutes, once. You connect Gmail, Shopify and Telegram, and the app walks you through every click. No developer needed.

Gmail first. More inboxes are coming. If your support address is not on Gmail yet, forwarding it into a Gmail inbox works today.

Yes. 7 days, money back, no questions asked. You pay $499 once and Drazen is yours: no subscription, free updates. If it isn't for you, tell us within a week and you get the $499 back.

Yes. Drazen learns from your past replies: how you greet people, how you sign off, whether you use emojis. Every reply you edit teaches it a little more.

Your support inbox, off your plate.

Connect Gmail, Shopify and Telegram once, about 15 minutes. From then on, support is a Telegram message and a 👍. Pay once, yours forever, 7-day money-back guarantee.

Get Drazen · $499 Book a free 15-min demo
7-day money-back guarantee $499, one payment No subscription